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FAQ

Exchanges & Returns

Can I return my order?

Return Policy:
We will gladly issue a refund for the value of the merchandise within 30 days of ship date. Unfortunately, no returns can be accepted on items that have been individually personalized with custom embroidery, or screen print, ex. embroidered/screen printed with "Paul's Auto Supply" or embroidered/screen printed with your name ex. "Sue" or "Joe". Original shipping and handling fees are also not refundable. For international orders, original shipping, handling, duties and taxes are not refundable. Please allow 15 days for us to receive and process your return.

Returning Your Merchandise:
Contact customer service via email or phone, to request a Return Form. Complete the Return Form, making sure you indicate the item(s) being returned and reason for the return. Remove all extra labels from previous shipping on the outside of the box. Securely pack your merchandise, being sure to include a copy of the packing slip and the return form. Apply the return label from the Return Form to the outside of the box OR address the box to:

      2020 Promotions
      Returns Department
      35 Grand Ave East
      South Saint Paul, MN 55075

Ship back your package using the shipping service of your choice, i.e., UPS, Fed Ex, USPS Please note that you are responsible for return shipping costs. We do not issue refunds for your return shipping costs. We do not accept packages sent as Cash On Delivery (C.O.D.). We will process your return within 15 days of receipt, though it may take longer for the credit to appear on your statement. If you provide us your email address, we will notify you via email when your return has been received and processed.

Returning Damaged, Defective or Incorrect Items:
If an item arrives damaged, defective or is not the correct item you ordered, contact Customer Service to have a free return label sent to you. You will be refunded the purchase price as well as any applicable taxes and applicable shipping costs.

Refund for Your Return:
Refunds are provided in the original form of payment for the purchase price of the item, including sales tax, and will be issued within 15 days of us receiving the return. Note that shipping charges are not refunded as part of the return (unless the item is being returned due to being damaged, defective, or incorrect). If payment was by gift certificate, the return will be refunded back to the original gift certificate used.

Shipping Charge For Orders:
Shipping fees are non-refundable. Customers are responsible for the return postage or shipping fees. Unfortunately, we cannot refund original shipping charges unless an error occurred on our part when shipping your order. If an item was damaged or sent in error, the shipping charge will be credited back to your original form of payment.

Duties and Taxes on International Orders:
Duties and taxes are non-refundable. Unfortunately, we cannot refund original duties and taxes unless an error occurred on our part when shipping your order. If an item was damaged or sent in error, the duties and taxes will be credited back to your original form of payment. Canadian customers can file for a Casual Refund with Canada Revenue Agency. The Casual Refund Program manages the refund and adjustment processes for duties and taxes levied on non-commercial importations brought into Canada by mail, by courier or hand carried. The Program also allows for the reimbursement of duties and taxes paid, upon presentation of evidence that the imported casual goods have been returned to the sender. Visit http://www.cbsa-asfc.gc.ca and locate form B2G

Exchanges:
Returns are handled as a separate transaction and are not applied toward new orders. Please place a new order online or with Customer Service. Customers are responsible for all merchandise, shipping and taxes on new orders.

International Exchanges:
Returns are handled as a separate transaction and are not applied toward new orders. Please place a new order online or with Customer Service. Customers are responsible for all merchandise, shipping and duties and taxes on new orders.

Shipping

How quickly are orders shipped?

Stocked merchandise will be shipped within 3-5 business days of receipt of your order. Special Order merchandise will be shipped within 7-10 days of receipt of your order.

How is shipping cost calculated?

Shipping charges for standard delivery to the continental US are calculated on a price matrix. Shipments to Hawaii and Alaska will be calculated according to the UPS Blue rates. Expediated shipping methods are available for an additional charge.

 

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